Refund & Cancellation Policy
In short: ATARS is currently completely free — you are never charged, so there is nothing to refund. This page exists for transparency and explains how refunds will work if paid products are ever introduced.
1. ATARS is free today
The ATARS desktop app is free to download and use, with every feature included. There is no payment, no subscription and no trial timer — so no charge can arise, and no refund is ever needed for the free app.
2. If paid plans launch in future
Should paid products (for example a future Pro tier) ever be offered, they would be billed transparently: the price, billing cycle and what is included would be shown clearly at the point of purchase before you confirm. The sections below describe the refund rules that would then apply.
3. Anything obtained through the Microsoft Store
ATARS on the Microsoft Store is free, so there is nothing to refund. If a paid product is ever offered there, Microsoft — not we — is the merchant of record for it: purchases, cancellations and refunds are handled by Microsoft under its own terms through your Microsoft account, and we cannot process them on your behalf. The atars package on PyPI is free and involves no payment of any kind.
4. Cancellation
You would be able to cancel a paid subscription at any time from your account or by contacting us. On cancellation, the plan would remain active until the end of the billing period already paid for, after which it would not renew and you would not be charged again.
5. Refunds
- Monthly plans: if you were not satisfied, you could contact us within 7 days of a charge and we would review a refund of that billing period in good faith.
- Annual plans: a pro-rated refund of the unused full months within 14 days of purchase.
- Duplicate or accidental charges would be refunded in full.
Refunds would be issued to the original payment method. Once processed, banks or payment providers may take a few business days to reflect the amount.
6. What would not be refundable
Periods already used beyond the windows above, and charges disputed solely due to lack of use, would generally not be refundable. We always aim to be fair — if something went wrong, talk to us.
7. Payments & taxes
Payments would be processed by a third-party payment provider; ATARS would not store your full card details. Applicable taxes may be added as required by law.
8. Changes
This policy may evolve if paid plans ever roll out. Material changes will be reflected by the "last updated" date above.
9. Contact
Billing questions or a refund request? Reach us through the contact page.